Terms & Conditions

Your guide to using ORADI’s website, online programmes, learning platform and digital services.

Effective Date: November 1. 2026

Welcome to ORADI

ORADI - Ofice Ready Applied Digital Intelligence is an online learning platform owned and operated by Hazel Mushonga, created to help people develop practical digital, AI and workplace skills for Africa’s digital future. These Terms and Conditions explain the responsibilities of ORADI and the people using its website, programmes and services.

In these terms, “ORADI”, “we”, “us” and “our” refer to Hazel Mushonga as the service provider. “You” refers to a learner, customer, account holder or other user. Please read these terms and the relevant service information before registering, enrolling or making a payment.

1. Acceptance of Terms

These terms apply to your use of ORADI’s website and available services. You will be asked to accept the applicable terms before completing registration or a purchase. Programme specific information including fees, dates, access periods, technical requirements and assessment conditions—will be provided before enrolment.

Additional conditions may apply to particular services, but they must be disclosed before you commit to them. Nothing in these terms removes rights or remedies provided by applicable law.

2. Changes to Terms

We may update these terms to reflect changes to our services or legal requirements. Updated terms will display their effective date. Material changes affecting an existing enrolment will be communicated directly. Changes will not retrospectively remove agreed benefits or statutory rights.

Where a proposed change materially affects a service already purchased, we will explain the change and the available options before it takes effect.

3. Services Provided

ORADI provides online learning focused on practical digital, AI and workplace competence. Available services may also include career preparation, document-building tools, job listings and community resources. The ORADI programme and any of its Masterclass trainings are separate programmes with their own enrolment, schedules and completion requirements.

We will provide purchased services with reasonable care and skill and in accordance with their descriptions. Training, tools and certificates do not guarantee employment, interviews, income, promotion or business success. Employers and other institutions make their own decisions.

We may improve our materials and services, but will not unfairly reduce services already purchased. Significant interruptions or cancellations will be communicated, with appropriate remedies where required.

4. Accounts and Eligibility

Provide accurate and current registration information. Use the correct name for your learning records and certificates. Your account is for your personal use. Protect your password, do not share access and report suspected unauthorised use promptly.

The minimum age for the ORADI programme is 13. Learners below the age of 18 require verified parent or legal guardian approval before enrolment. Additional consent and contractual requirements under applicable law must also be satisfied. Public job-seeker profiles will not be enabled by default for learners under 18.

Registration alone does not confirm paid enrolment or a scholarship. Access is confirmed through the applicable enrolment process.

5. Intellectual Property

ORADI’s original learning materials, designs and other protected content belong to Hazel Mushonga or their respective rights holders. You may use materials supplied to you for personal learning and other expressly authorised purposes. Do not resell, publicly distribute or commercially reproduce protected materials without permission.

You retain ownership of your original submissions, subject to third-party rights. By submitting work, you permit its use for teaching, assessment, feedback and programme administration. You may use your own original portfolio work to demonstrate your skills, provided it does not disclose protected assessment content or confidential information. We will obtain separate permission before using your identifiable work, photograph or testimonial for promotion.

6. User Responsibilities

Use ORADI lawfully and respectfully. Do not harass others, publish discriminatory or threatening content, share another person’s private information, distribute scams or interfere with the platform. Submit your own work and follow the AI-use instructions for each activity. You remain responsible for checking accuracy and acknowledging assistance where required.

Review documents generated by career tools before using them. Do not include invented qualifications, experience, achievements or financial information. Job advertisers must have authority to publish vacancies and provide accurate information. A listing does not automatically mean that ORADI has verified or endorsed an employer.

Check external opportunities independently. Third-party websites and applications have their own terms and privacy practices. Report suspicious content or requests for payment to secure a job.

7. Payments and Refunds

Fees, currency, included services and compulsory charges will be disclosed before purchase. Pay only through the official payment methods published by ORADI and keep your transaction reference. If payment has been deducted but access is missing, contact us before paying again. Verified duplicate payments and billing errors will be corrected.

For your first paid ORADI programme enrolment, you may cancel before the course-access period begins and receive a full refund. You may also request a full refund within the first 14 calendar days of that period, even if you have started learning. After this voluntary refund period, change-of-mind refunds are not normally offered. Serious exceptional circumstances will be considered, and statutory rights remain unaffected.

If a paid service is not provided as agreed, we will provide an appropriate remedy, including a refund where required. Send requests to hello@oradi.online with your enrolment details and payment reference. We will acknowledge requests within three working days and issue approved refunds within 14 calendar days, or sooner where legally required. Payment-provider processing may affect receipt.

Refunds normally return to the original payment method. Course access ends when a full enrolment refund is issued. This voluntary promise covers the ORADI programme only. Separately purchased tools, downloads and other programmes require their own conditions disclosed before purchase. Nothing here limits statutory cancellation or refund rights.

8. Programme Access

ORADI is a 12-week online programme. Enrolment includes 100 consecutive calendar days of access to its course materials and required assessments. The access period begins on your confirmed programme start date or when working course access becomes available, whichever is later. Your expiry date will be stated in your enrolment confirmation or Student Portal.

Complete the required activities and assessments within this period. Access is not unlimited or lifetime access. You need suitable device access, internet connectivity and the specified software. Some practical tasks require a laptop or desktop computer. Unless expressly included, fees do not cover devices, data, electricity or third-party subscriptions.

Report access problems promptly. Where an ORADI-related fault materially prevents participation, we will provide an appropriate extension or other remedy. Extensions or deferrals for serious personal circumstances require approval. Any conditions or charges will be explained before you agree. Other programmes have their own stated access periods.

9. Assessments and Certification

Complete the required activities, submissions and assessments according to the rules disclosed for your programme. Payment or attendance alone does not guarantee a certificate. Certification depends on satisfying the applicable completion, assessment and administrative requirements.

Do not impersonate another learner, copy submissions, share protected assessment answers or obtain unauthorised assistance. Suspected misconduct will be reviewed fairly. You will normally have an opportunity to respond before a final decision. Outcomes may include resubmission, an invalid assessment result or disciplinary action.

You may request a review of an assessment or misconduct decision through our contact channels. Certificates must not be altered or misrepresented. A certificate issued through fraud or material error may be corrected or withdrawn following review. Recognition by employers, licensing bodies or other institutions is not guaranteed.

10. Scholarships and Privacy

Scholarships may cover 25%, 50%, 75% or 100% of the ORADI programme fee, subject to availability and selection criteria. Applying does not guarantee an award. Provide truthful information. Your award confirmation will explain the amount covered, any remaining payment and participation conditions.

Unless expressly included, scholarships do not cover devices, data, electricity or personal expenses. Awards are not cash payments and cannot be transferred without approval. Our separate Privacy Policy explains how personal information is collected, used, stored and shared. These terms do not replace that policy or consent required for particular uses.

Essential enrolment and programme communications may be sent through your supplied contact channels. Marketing choices will be handled separately. Participants will be informed before sessions are recorded. Promotional use of identifiable photographs, recordings or testimonials requires separate permission.

11. Suspension and Termination

We may restrict or suspend access where reasonably necessary to address fraud, serious misconduct, security threats or material breaches of these terms. Urgent protective action may be taken where there is an immediate risk. Otherwise, you will normally receive an explanation and an opportunity to respond or correct the issue.

You may request a review of a suspension or termination decision. Account closure does not automatically cancel any refund or other remedy due to you. The treatment of fees and learning records will depend on the circumstances and applicable law.

You may request account closure by email. Information required for legitimate recordkeeping or legal obligations may need to be retained as explained in the Privacy Policy.

12. Governing Law

ORADI serves learners across ten African countries. These terms and each transaction are subject to the laws applicable to that transaction, including relevant rules governing cross-border services. Nothing in these terms removes mandatory consumer, privacy or other legal protections available to you in your country where those protections apply.

The applicable law and the authority entitled to hear a dispute will be determined under the relevant legal rules. These terms do not require all disputes to be heard exclusively in Zimbabwe or Zambia. Nothing in these terms excludes liability, restricts access to a competent court or regulator, or limits a remedy where doing so would be unlawful. Although ORADI delivers its services online, applicable legal obligations continue to apply.

13. Complaints and Disputes

Contact hello@oradi.online if you have a concern about payments, access, assessments or another service. Include your name, relevant reference numbers, a description of the issue and the outcome you are requesting. Do not send passwords or full payment-card details.

We will acknowledge your complaint within three working days, investigate it and explain the outcome or next steps. If more time is needed, we will provide an update. You may request a further review if the matter remains unresolved. Nothing in these terms prevents you from approaching a competent consumer-protection body, regulator or court.

Mediation or another alternative process may be used by mutual agreement; these terms do not require compulsory arbitration.

14. Contact Information

Platform: ORADI

Owner and operator: Hazel Mushonga
Website: https://oradi.online
Email: hello@oradi.online
Telephone/WhatsApp: +260 966 974 965

Please send correspondence, complaints and requests concerning these terms to hello@oradi.online.

15. Severability

If a provision of these terms is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. An invalid provision will not be used to restrict a right or remedy provided by applicable law.

16. Entire Agreement

These terms, together with the service description, enrolment confirmation and additional conditions disclosed and accepted before purchase, form the agreement for the relevant service.

They do not remove binding promises made before purchase, statutory rights or remedies for misleading representations. The Privacy Policy separately explains our handling of personal information. Any agreed variation to an existing enrolment should be confirmed in writing.

Smart Skills. Transforming Africa.

Practical Skills. Greater Possibilities.

Become digitally ready, AI ready, career ready and future ready. Develop practical skills to pursue employment, grow in your role and strengthen your business. Smart Skills. Transforming Africa.

ABOUT ORADI

ORADI is an online learning platform helping people build the practical digital, AI and workplace skills to participate in Africa’s digital future. We prepare them to pursue employment, grow businesses and contribute to their communities.